I recently purchased the Harvey C14 Bandsaw. The first delivery had fallen over on its side before arrival and I refused to accept it. Harvey shipped a new unit out promptly. Their customer service is superior to many companies I've dealt with. I had some questions and suggestions regarding the set-up of this saw and they responded quickly, clearly, and with respect for my opinions (and a couple of oversights on my part). The saw itself is high quality construction, easy to set up (make sure you have someone to help with assembly), and easy to adjust/maintain. I'm glad I purchased a 3HP model for re-sawing hardwoods. I will definitely do business with Harvey Industries again (dreaming of the 2 stage dust collection system) and will recommend Harvey products to my friends.