Thank you @harveywoodworking for correcting my order and sending me the missing miter gauge. In all transparency to those that have been following, it was difficult getting a response from you, but once I did, I had great service from Rayson. Thanks for going above and beyond to make things right. This saw was easy to assemble, well packaged, and I’m finally to the point where I can start putting some miles on it. Due to a lack of time on my part, I haven’t had a chance to run any stock through, but if it operates like it looks to be built, than it should be a solid machine well worth the money.
@Retired Firefighter (Rich)
After a lot of research and comparing table saws I decided to purchase a from Harvey in the fall of 2020. With all of the pandemic issues it took awhile to ship cross country to my home by Harvey’s customer service was there all along keeping me updated. Flash forward to a week ago. My saw would not run. A call to Harvey and I was talking with Danny after only a couple rings of the phone. I describe what was happening and he confirmed my suspicion that the switch had gone bad. This was late on a Friday afternoon west coast time and Danny said they would get a new switch out to me right away. Monday rolled around and I got a call from customer service letting me know the switch shipped. That call was followed up by emails and a text message. The switch arrived a day ahead of schedule and I installed it a couple days later due to other time commitments. It fixed the problem. In my opinion, customer service is top notch at Harvey.
Have finally gotten the saw set up and running! Everything suggests I made a great choice. Greatly appreciated the quick response to questions and for replacement parts that were thought to have been lost in shipment. Got the second set of fence rails about the time the original ones showed up! Thank you for the great service!
First and foremost, Samantha was awesome to work with. She actually answered the phone when i called! Product knowledgeable and professional all the way. She even helped me with an upgrade on the saw i ordered and it was shipped right away. Very satisfied with my experience and plan on posting an unboxing and assembly video to make others aware of how high the quality is of Harvey tools.
Harvey is top notch! They will call you back and send a follow up email to verify! I got my saw at an amazing price for what I got! Harvey is worth the money and they are definitely going to be seeing more mine😁 dont worry if you are thinking about buying, do it and be patient! More than likely they already made a piece of equipment you already own in your shop now!
Called because I thought my table saw was missing some bolts. Customer Service answered on first ring (by a human), and was extremely helpful. Never questioned that I didn't receive parts, just verified what I was missing, walked through everything to insure I had everything else needed to assemble the saw and said the missing parts would be shipped first thing in the morning. EXCELLENT SERVICE! Had to call back when I found said parts and we had a good laugh. Outstanding! I believe the service persons name was Hung Nguyen. He was Great and I will do more business with Harvey Industries because of this level of service, and the tool is great as well.
I am so glad that I stumbled across Harvey Woodworking in my search for a cabinet table saw. I love the saw and the price/value. Amazing people to work with, however, be patient as they are building the business and growing faster than imagined. They will call you back, answer your email, and be able to answer all of your questions.
If the saw performance is as good as the support staff, I will be very happy 😊. I have heard all good things about this company so I am eager to receive and start using this equipment!
Bought a 4HP Alpha Table Saw from Harvey back in November. Very happy thus far. I had a few technical questions before buying, and a gentleman (first name Hung) gave me a call back with the answers. Mr. Rayson assisted me with the order. Both were quite helpful. Overall customer service was fantastic. If I'm in the market again for an item they manufacture, I will definitely be giving Harvey Industries my consideration.
Bought a new Table Saw from Harvey:
Excellent experience, very friendly customer service team, seems like a company that really wants to provide a great product at an affordable price!